This Refund Policy ("Policy") governs refunds and cancellations for subscriptions and services provided by American Leads ("we," "our," or "us") through our website and application located at americanleads.com and app.americanleads.com (the "Service").
Before requesting a refund, please review these key points:
- Refunds can be requested within 14 days of purchase.
- Refunds apply to leads purchased with Money Balance or credit card. Leads bought with Bonus Balance or credit balance are not refundable.
- Refund method (credits first): All approved lead refunds are issued as platform credits to your Refund Balance / Money Balance (not cash).
Refundable Cases
Refunds may be approved if:
- The lead is already under contract with another person prior to or at the time of the lead purchase.
- The lead is not selling anymore, or they are selling only if the price is right with no motivation or urgency.
- The lead cannot be reached by phone or messages, or the number is blocked. You must attempt contact by call and SMS daily for at least 10 business days before requesting a refund.
- The lead was listed in public records before your purchase date.
- You purchased a duplicate lead within the AmericanLeads platform. This applies only when the same lead appears multiple times on our platform.
- Your case qualifies as an approved exception. If you believe this applies, you may submit it to our team for review. Each request is carefully reviewed by our team.
Non-Refundable Cases
Refunds are not available if:
- The lead was purchased with Bonus or Credit Balance.
- Silver Leads in Launchpad Plan are not refundable. The low price already has the refund rate baked into it.
- The refund request is submitted after the 14-day window.
- The lead was reached by AmericanLeads upon the refund validation, and verified that they are selling.
- User contacted the lead, but no deal was made due to price or selling method (e.g., seller wants full retail price, refuses cash offers, or prefers listing instead).
- User forgot to deactivate additional marketplace subscriptions or options (such as Marketplace Pro or Launchpad Plan) and was charged for a product they already had.
Subscription Refunds
Refunds for subscriptions may be approved if:
- The request is made within 60 days of the active subscription period. Requests after the subscription term has ended are not eligible.
- It is the first time you have purchased that subscription. Renewals or repeated purchases are not refundable.
- You provide a clear explanation and supporting proof with your request.
Contact Us
For refund requests, cancellations, or questions about this Refund Policy, please contact us:
- Email: support@americanleads.com
- Refund Requests: refunds@americanleads.com
- Website: https://americanleads.com
Please include the following information in your refund request:
- Your account email address
- Transaction ID or receipt number
- Date of purchase
- Reason for refund request
- Supporting proof, when applicable
Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Material changes will be communicated to you via email or through a notice on our website. Your continued use of our Service after such changes constitutes acceptance of the updated Policy.
Last Updated: March 10, 2026